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frequently asked 


Rainbow and Waterfall

What is psychotherapy?

Psychotherapy is a way to overcome problematic thoughts or behaviours. It addresses personal and interpersonal difficulties and enables an individual, family or couple to talk openly and confidentially about their concerns, feelings, thoughts and behaviours with a trained professional.

Online Learning.

Do you offer in-person services?

No, Triello Counselling Services exclusively provides virtual- either phone or secure video appointments. Virtual therapy has many benefits such as convenience and comfort. It allows our therapists to support clients all across Ontario.

Doctor and Patient

What can I expect at my first session?

We recognize that the first session can be overwhelming. During the initial session, paperwork will be completed, we will go over the counselling process, and answer any additional questions you may have. We will work together to gather information on your personal history, determine your counselling needs, discuss goals and discuss the next steps.

Image by Fabian Blank

How much does therapy cost and does payment work?

Prices range from 135.00$-240.00$ (+HST) for individual, family and extended sessions. Payments are required at the start of each session, in the form of e-transfer or credit. Receipts are available for tax purposes. A sliding scale is provided with limited availability. Please contact us to see if you qualify. 

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Will this be covered by OHIP or insurance?

Psychotherapy and counselling services are not covered by OHIP but can be claimed as a medical expense for tax purposes.  Please check with your private insurance provider to see if psychotherapy delivered by a Registered Psychotherapist is covered by your plan. Be sure to understand the procedure for reimbursement, verify if you need a physician’s referral, what psychological services are covered by your policy, and if your insurer reimburses a percentage fee per visit or set amount.


What if my insurance provider does not cover RP?

You may need to ask your employer to add 'Registered Psychotherapist' to your approved paramedical providers' list, as it is a newly regulated profession. You can find templates of letters to make this request by clicking here. Receipts from your service can be claimed as a medical expense for tax purposes at the end of the year.

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What is the cancellation policy?

Please be aware if a cancellation occurs with less than 48 hours notice or no show, the full cost of your session will be charged. Only calls or voicemails will be accepted as a cancellation. Emails will not. In recognition that sometimes there are inescapable life crises, one and only one late cancellation will be charged half the session rate.

Key in the Lock

Is counselling and psychotherapy confidential?

Yes, counselling and psychotherapy are a confidential process.  Your privacy and personal information are protected following the standards of the Personal Health Information and Privacy Act, as well as the College of Registered Psychotherapists of Ontario. Further information will be provided during therapy.


What techniques do you use?

Therapists at Triello Counselling Services have experience using a range of evidence-based counselling interventions and techniques. To learn more about our training and therapeutic approaches visit our About page.

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