Triello Counselling Services

Last Updated: March 2026

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Triello Counselling Services is committed to protecting the privacy and confidentiality of individuals who visit our website. This page outlines how information is collected, used, and protected when you visit our website or interact with our online services.

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By using this website, you agree to the terms outlined below.

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Privacy Policy

Information We Collect

When you visit our website, certain types of information may be collected.

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Information You Provide

You may voluntarily provide personal information when you:

• Complete a contact form

• Submit a referral form

• Request a consultation

• Subscribe to communications

• Send an email to our practice

 

This information may include:

• Name

• Email address

• Phone number

• Basic information related to your inquiry

 

We encourage you not to include highly sensitive personal health information in website forms or email communication.

 

Automatically Collected Information

Like most websites, our website may automatically collect certain non-identifying information, including:

• IP address

• Browser type

• Pages visited

• Time spent on the website

• Device information

 

This information helps us improve website performance and user experience.

 

How We Use Your Information

Information collected through the website may be used to:

• Respond to inquiries or consultation requests

• Process referral forms

• Provide information about our services

• Improve our website and services

• Communicate with individuals who contact our practice

 

We do not sell, rent, or share personal information for marketing purposes.

 

Confidentiality and Health Information

Submitting information through our website does not establish a therapist-client relationship.

If you become a client of Triello Counselling Services, your personal health information will be protected in accordance with applicable privacy legislation, including:

• PHIPA (Personal Health Information Protection Act – Ontario)

• Professional standards of the College of Registered Psychotherapists of Ontario (CRPO)

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Clinical information is stored securely through our secure client platform and protected according to professional and legal privacy standards.

 

Third-Party Platforms

Our website may link to or use secure third-party platforms, including:

• Online booking systems

• Secure client portals

• Email communication systems

 

These platforms maintain their own privacy policies and security standards. We encourage users to review those policies when using third-party services.

 

Cookies and Website Analytics

Our website may use cookies or analytics tools to better understand how visitors use the website. This helps us improve accessibility, navigation, and content.

Users can disable cookies through their browser settings if preferred.

 

Data Security

We take reasonable administrative and technical steps to protect personal information from:

• Unauthorized access

• Loss or misuse

• Disclosure or alteration

 

However, no website or email transmission can be guaranteed to be completely secure.

 

Terms of Use

Website Content

The information on this website is intended for educational and informational purposes only.

Content on this site should not be considered:

• Medical advice

• Psychological diagnosis

• A substitute for therapy or professional mental health services

 

If you are experiencing a mental health crisis, please contact local emergency services or a crisis support line.

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No Therapeutic Relationship

Viewing this website, sending an email, or submitting a form does not create a therapist-client relationship.

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A therapeutic relationship is only established after:

• An intake process

• Completion of consent documentation

• A scheduled therapy session with a registered therapist

 

External Links

This website may include links to other websites for informational purposes. Triello Counselling Services is not responsible for the content or privacy practices of external websites.

 

Intellectual Property

All content on this website, including:

• Written content

• Logos

• Branding

• Educational materials

is the property of Triello Counselling Services unless otherwise stated.

 

Content may not be reproduced or distributed without written permission.

 

Changes to This Policy

Triello Counselling Services may update this Privacy Policy and Terms of Use from time to time. Updates will be reflected on this page with the revised date.

 

Contact Us

If you have questions about this Privacy Policy or Terms of Use, please contact:

Triello Counselling Services
Website: https://www.triellocounsellingservices.com
Email: info@triellocounsellingservices.com